Privacy Policy
1. Introduction
Welcome to Onetiko, your trusted local pizza delivery company based in Melbourne. At Onetiko, we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. By using our website, mobile application, or our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect various types of information, including but not limited to:
2.1. Personal Information:
- Contact information, such as your name, email address, phone number, and delivery address.
- Payment information, such as credit card details or other financial information when placing an order.
2.2. Non-Personal Information:
- Information about your device, such as your IP address, browser type, and operating system.
- Usage information, including pages you visit on our website or app, and the date and time of your visits.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1. Order Fulfillment:
- To process and deliver your pizza orders.
- To provide you with order updates and delivery notifications.
3.2. Customer Service:
- To respond to your inquiries, comments, or requests.
- To address and resolve any issues or concerns you may have.
3.3. Marketing and Promotions:
- To send you promotional offers, newsletters, and updates (you can opt out at any time).
- To personalize your experience on our website or app.
3.4. Analytics:
- To analyze website and app usage to improve our services and user experience.
- To monitor and enhance the security and performance of our platform.
4. Sharing Your Information
We may share your information with third parties in the following situations:
4.1. Service Providers:
We may share your information with trusted service providers who assist us in delivering our services, such as payment processors, delivery drivers, and marketing partners.
4.2. Legal Compliance:
We may share your information when required by law or in response to a legal request, including law enforcement agencies.
4.3. Business Transfers:
In the event of a merger, acquisition, or sale of our company, your information may be transferred to the new entity, subject to this Privacy Policy.
5. Your Choices
You have the following choices regarding your personal information:
5.1. Access and Update:
You can access and update your personal information by logging into your account on our website or app.
5.2. Opt-Out:
You can opt out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us.
5.3. Deletion:
You can request the deletion of your personal information, subject to applicable legal requirements.
6. Security
We take the security of your information seriously and employ reasonable measures to protect it. However, no method of data transmission or storage is entirely secure, so we cannot guarantee the absolute security of your information.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes through our website or app. You should review this policy periodically to stay informed.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:
Onetiko